Ordering Delivery — Step by Step
Browse Stores Near You
Search for water, gas, grocery, or pharmacy stores on Shopika. Filter by service type or browse by your city.
Select Products
Browse the store's product catalogue. Add items to your cart — 20L jerricans, gas cylinders, groceries, medicine, or any other products.
Enter Your Delivery Address
Enter your delivery location or allow Shopika to detect your location automatically. Your address is saved for future orders.
Pay via M-Pesa
Choose M-Pesa STK push (you get a prompt on your phone) or pay from your Shopika Wallet. Payment is instant and secure.
Order Confirmed
The store receives your order and confirms it within minutes. You get a notification with the estimated delivery time.
Delivery to Your Door
A rider picks up your order from the store and delivers it to your address. Track your order status in the Shopika app.
Buying Airtime & Bundles — Step by Step
Go to Airtime or Bundles
Visit shopika.com/airtime for airtime or shopika.com/bundles for data bundles.
Select Network & Amount
Choose your network (Safaricom, Airtel, Telkom or Faiba) and enter the amount or select a bundle plan.
Enter Phone Number
Enter your phone number or any Kenyan number you want to top up. You can top up for someone else.
Pay Instantly
Pay via M-Pesa or Shopika Wallet. Airtime is credited within seconds. Bundles are activated immediately.
For Customers
Shop local. Order delivery. Buy airtime and bundles. Manage all payments in one place.
Get Started FreeFor Merchants
List your store. Receive online orders. Grow your customer base across Kenya.
Become a MerchantFor Riders
Earn daily income. Flexible hours. Fast M-Pesa payouts for every delivery you complete.
Apply as RiderFrequently Asked Questions
Do I need to create an account to shop on Shopika?
You can browse stores and products without an account. To place an order, pay, or buy airtime, you need a free Shopika account.
How do I pay on Shopika?
Shopika supports M-Pesa STK push (you get a prompt on your phone) and Shopika Wallet (top up once, pay instantly every time). Both are secure and instant.
How fast are deliveries on Shopika?
Water and gas deliveries typically take 1–3 hours. Grocery and pharmacy deliveries are usually 30 minutes to 2 hours. Airtime and bundles are delivered within seconds.
How do I track my order?
Log in to your Shopika account, go to Orders, and you can see the real-time status of every order you've placed.
What if I have a problem with my order?
Contact Shopika support via WhatsApp or the contact page. We will help resolve any issues with merchants or deliveries.
Free to join. No hidden fees. Pay only for what you order.