Contact Channels
Our Response Times
< 5 min
WhatsApp & Phone
Urgent support
24 hrs
Email Support
Detailed inquiries
Instant
USSD Service
Transactions
Business & Partnership Inquiries
Our Office
Shopika Limited
6th Floor, D&D House
Nakuru, Kenya
Office Hours
Mon–Fri: 8:00 AM – 6:00 PM
Sat: 9:00 AM – 2:00 PM
By appointment preferred
D&D Plaza is accessible via matatus to Nakuru CBD. Alight at Kenyatta Avenue stage.
Frequently Asked Questions
How do I buy airtime or bundles?
Go to shopika.com/airtime to buy airtime or shopika.com/bundles for data bundles. Select your network, enter the phone number and amount, then pay via M-Pesa. Or dial *384*4444# without internet.
What if I don't receive my airtime or bundle?
If you don't receive your service within 10 minutes, check your M-Pesa for payment confirmation, then contact support via WhatsApp or phone with your transaction ID.
How do I list my business on Shopika?
Visit merchant.shopika.com to register as a merchant. Our team verifies and activates your business listing within 1-3 business days.
How do I become a Shopika delivery rider?
Visit shopika.com/rider and fill in the application form. You need a motorcycle or bicycle, a smartphone, and a valid driving license.
How do I top up my Shopika Wallet?
Go to M-Pesa, Lipa Na M-Pesa, PayBill, Business No. 4041145, Account No. (your Shopika account number). Or use the instant deposit feature in your account.
Emergency Support
For urgent issues (fraud alerts, security concerns, critical outages) contact us immediately.
Emergency: +254 712 095 031