Customers
Help with airtime, bundles, wallet deposits, orders, deliveries, refunds guidance, and account questions.
Merchants
Answer business questions about products, orders, POS, payments, listings, stock, and customer service.
Channels
One support brain for web chat, WhatsApp, Facebook Messenger, and future Shopika support channels.
Built from the real platform
A Shopika brain that understands how Shopika actually works.
Shopi is designed around the actual Shopika workflows: M-Pesa Paybill and STK deposits, wallet balance, Safaricom, Airtel, Telkom and Faiba products, airtime conversion, store orders, merchant dashboards, delivery, and customer account support.
Wallet and M-Pesa
Guides customers through Paybill, Till, STK deposits, wallet balances, and transaction status.
Bundles and airtime
Understands bundle categories, recipient numbers, networks, Bingwa data, and Tunukiwa data labels.
Money safeguards
Sensitive money actions are checked carefully, confirmed, and escalated when the assistant should not guess.
Kenya context
Uses local commerce language customers already know, including M-Pesa, Paybill, bundles, and nearby businesses.
Safe support automation
Fast answers, careful decisions.
Shopi can help customers faster, but money and delivery cases need discipline. Shopi is built to ask for missing details, validate phone numbers and networks, check context, and hand over cases that need human judgment.
Confirms recipient numbers before customer-funded purchases.
Explains Bingwa data as once per day per recipient.
Explains Tunukiwa data as repeatable today.
Checks whether a customer needs wallet or STK payment.
Keeps refunds, reversals, and fraud-sensitive cases cautious.
Escalates instead of inventing answers when data is unclear.
Search friendly answers
Questions customers ask before they trust a chatbot
What is Shopi by Shopika?
Shopi by Shopika is the Shopika AI Assistant and customer support chatbot for customers and merchants in Kenya. It helps with airtime, data bundles, wallet deposits, orders, payments, and platform questions.
Can I share Shopi with customers?
Yes. Share https://shopika.com/ai with customers who need help using Shopika or want to try Shopi, the Shopika chatbot, from the web.
Does Shopi work on WhatsApp, Facebook Messenger, and web chat?
Shopika is building one AI support core for Shopi across web chat and connected messaging channels such as WhatsApp and Facebook Messenger, so customers can get consistent help wherever they contact Shopika.
Is Shopi safe around money?
Shopi is designed to be careful around customer money. It checks customer context, wallet flows, recipient numbers, network rules, deposits, orders, and payment status before guiding a customer or escalating sensitive cases.
Is this useful for Kenyan businesses?
Yes. Shopi by Shopika is built around Kenyan commerce workflows including M-Pesa, Paybill deposits, Safaricom, Airtel, Telkom, Faiba, merchant orders, local delivery, and customer support automation.